About the Role
Crovation Limited is a reputable real estate development firm established in 2014, known for delivering innovative and reliable property solutions in Nigeria. We are seeking a dedicated Client Relations & Retention Executive to join our dynamic team and champion our commitment to customer satisfaction and affordable housing. In this role, you will be the primary advocate for our clients, ensuring their investment journey is seamless from initial purchase to long-term property management.
Key Responsibilities- Manage end-to-end relationships with existing clients, serving as their primary point of contact throughout the property ownership journey.
- Provide proactive updates regarding payments, documentation, land allocations, and surveys.
- Resolve client complaints and inquiries professionally, collaborating closely with Sales, Operations, Accounts, and Legal teams.
- Re-engage inactive clients and implement strategies to drive long-term customer retention and repeat business.
- Maintain accurate client records, track feedback, and generate regular engagement reports.
- Bachelor's degree in a relevant field with 2 to 4 years of experience in client relations, customer success, or account management.
- Prior experience in the Nigerian real estate sector will be a strong added advantage.
- Exceptional verbal and written communication skills, with proficiency in phone, email, and WhatsApp communications.
- Demonstrated ability to handle difficult conversations with empathy, patience, and a solution-oriented mindset.
- Strong organizational skills with a proactive approach to follow-ups and task ownership.
- Competitive salary structure with performance-based incentives.
- Opportunities for professional growth and career advancement within the real estate industry.
- Collaborative and innovative work environment focused on making an impact in Nigeria's housing sector.