About the Role
Nordica Fertility Centre, Lagos, a leading name in advanced fertility treatments, is seeking a professional, courteous, and proactive Client Liaison Officer (CLO) to join our dedicated healthcare team. In this pivotal role, you will be the welcoming face of our organisation, ensuring that every patient and visitor receives compassionate, world-class support as they navigate their healthcare journey with us.
Key Responsibilities- Welcome and attend to patients, visitors, and families with utmost professionalism and empathy.
- Handle walk-in, telephone, email, and online enquiries promptly and accurately.
- Register new patients and maintain meticulous, confidential records in line with healthcare standards.
- Schedule, confirm, and proactively follow up on patient appointments.
- Coordinate smooth patient flow throughout the facility and support the discharge process.
- Liaise closely with clinical and administrative departments to ensure seamless, integrated patient care.
- Resolve patient inquiries and effectively escalate concerns when necessary.
- Uphold strict patient confidentiality and maintain the highest standards of customer service excellence.
- Bachelor Degree or HND in Social Sciences, Humanities, Business Administration, Health Sciences, Mass Communication, or a related discipline.
- Minimum of 2 years of proven experience in customer service, front desk management, hospitality, or the healthcare sector.
- Female candidates are encouraged to apply to support our workplace gender balance objectives.
- Excellent verbal and written communication skills with superior telephone etiquette.
- Strong customer-centric orientation and emotional intelligence.
- Proficiency in Microsoft Office suite and hospital management software.
- Exceptional organizational, time-management, and multitasking abilities.
- Ability to thrive in a fast-paced, sensitive, and dynamic healthcare environment.
- Competitive salary package commensurate with experience.
- Opportunities for professional development and continuous training in healthcare administration.
- A supportive, collaborative, and rewarding work environment dedicated to helping others.
- HMO health insurance coverage and other standard corporate benefits.