About the Role
Workatlas Consult Limited is seeking a dedicated and vibrant Client Experience Associate to join our team in Nigeria. In this role, you will serve as the face of our organization, delivering exceptional service and ensuring the seamless daily operation of our workspace. If you excel at building relationships and creating welcoming environments, we want to hear from you.
Key Responsibilities- Act as the primary point of contact for clients, visitors, and prospective members, ensuring a warm and professional welcome.
- Manage client onboarding, workspace allocation, and account administration efficiently.
- Coordinate billing activities, including invoice preparation, payment follow-up, and accurate record-keeping.
- Ensure offices, meeting rooms, and shared spaces meet high presentation and operational standards.
- Monitor facility issues, coordinate with vendors and building management, and handle workspace tours for prospective clients.
- Provide comprehensive administrative support to the Community Manager to drive client retention and satisfaction.
- Bachelor's degree in Business Administration, Hospitality Management, Mass Communication, Marketing, or a related field.
- 0 to 1 year of experience in customer service, hospitality, front office operations, or administrative support.
- Proficiency in Microsoft Office Suite with familiarity in CRM systems or billing platforms as an added advantage.
- Exceptional interpersonal, verbal, and written communication skills with a strong problem-solving mindset.
- Competitive monthly salary between NGN 170,000 and NGN 190,000.
- Medical insurance coverage for self and spouse.
- Pension contributions, accident, and life insurance cover.
- Monthly airtime allowance and exciting career development opportunities.