About the Role
JMG, a market leader in power generation and electrical solutions in Nigeria, is seeking a professional and customer-focused Call Center Officer to join our dynamic team in Gbagada, Lagos. In this role, you will serve as the primary point of contact for our valued clients, delivering exceptional support and ensuring seamless communication between our customers and technical field teams.
Key Responsibilities- Handle inbound and outbound customer calls, enquiries, and complaints in a professional manner.
- Log and track customer complaints and service requests on the company CRM and AX Dynamics platforms.
- Coordinate and escalate maintenance issues promptly to field engineers and supervisors.
- Follow up on service requests, quotations, payments, and overall job completion status.
- Provide customers with regular updates regarding maintenance schedules and service plans.
- Maintain accurate call records, generate reports, and update the customer database.
- Liaise effectively with internal departments to ensure timely resolution of customer issues.
- HND or B.Sc. in Sales and Marketing, Business Administration, or a related discipline.
- 3 to 5 years of proven experience working in a call center or customer service environment.
- Familiarity with CRM systems and modern customer service best practices.
- Strong verbal and written communication, listening, and problem-solving skills.
- Highly customer-focused, proactive, organized, and professional.
- Competitive salary package with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional training and career growth within a global brand.
- A collaborative and supportive work environment in Gbagada, Lagos.