About the Role
LawPavilion Business Solutions is the leading African provider of LegalTech and Artificial Intelligence solutions, boasting an impressive suite of products designed for legal practitioners, judges, academics, and students. We leverage innovative information technology to transform how law is practiced across Nigeria and the wider African continent. We are currently seeking a dynamic and results-oriented Client Account Manager to join our growing team and oversee our client portfolio in Enugu and its environs.
Key Responsibilities- Manage and grow a dedicated portfolio of existing client accounts across Enugu to drive overall business success.
- Drive client retention and secure timely contract renewals to minimize churn within the assigned portfolio.
- Identify and execute strategic cross-selling and upselling opportunities to expand revenue from current accounts.
- Maintain proactive, regular engagement with clients through scheduled calls, physical visits, and consistent follow-ups.
- Track account activities, renewal pipelines, and growth opportunities efficiently using CRM software and digital tools.
- Consistently meet or exceed assigned revenue, retention, and growth targets.
- Address client inquiries and concerns promptly, escalating product or service issues to internal teams when necessary.
- Maintain accurate and up-to-date documentation of all client interactions, feedback, and account statuses.
- Collaborate cross-functionally with internal teams to ensure client needs are fully understood and effectively met.
- Bachelor's degree in any relevant discipline.
- 2 to 4 years of proven professional experience in Client Account Management, Relationship Management, Customer Success, or Sales.
- Strong interpersonal, communication, and negotiation skills.
- Demonstrated success in customer retention, renewals, and revenue expansion through upselling.
- Good computer literacy with hands-on familiarity using CRM tools and digital platforms.
- Highly target-driven mindset with the ability to manage commercial outcomes independently.
- Must reside in Enugu or its immediate environs.
- Competitive salary package with attractive performance-based incentives.
- Opportunity to work with Africa's premier LegalTech and AI innovator.
- Continuous professional development and career growth opportunities.
- Collaborative, dynamic, and forward-thinking work environment.