About the Role
MAX is transforming Africa's last-mile delivery and online retail landscape by seamlessly connecting consumers, businesses, and independent drivers through cutting-edge technology. We are currently seeking a dedicated Champion Success Officer to ensure our partners receive exceptional onboarding, welfare support, and operational guidance throughout their journey with us.
Key Responsibilities- Facilitate end-to-end training and onboarding for new partners through the MAX Academy.
- Conduct vision tests and manage compliance verifications prior to partner activation.
- Serve as the primary support contact for partner welfare, investigating and resolving operational issues.
- Manage customer and partner activations and deactivations in line with approved company policies.
- Maintain accurate documentation and tracking of training progress, support tickets, and system updates.
- Bachelor's degree in Business, Education, or a related field; an MBA or relevant certification is an advantage.
- 2 to 3+ years of experience in customer experience, teaching, or a similar customer-facing role.
- Prior experience in startups, mobility, fintech, logistics, or tech-enabled business environments.
- Proficiency in Google Suite tools, CRM systems, and analytics platforms.
- Exceptional problem-solving, communication, and stakeholder management skills.
- Work in an innovative, inclusive environment that celebrates diversity and equal opportunity.
- Collaborate with a passionate team driven by empathy, humility, and a bias for technology.
- Opportunities for continuous learning, professional growth, and impactful problem-solving.