About the Role
Danone Early Life Nutrition is a strategic business unit dedicated to infant nutrition, fulfilling our mission to bring health through food to as many people as possible during the critical first 1000 days of life. Operating in over 40 African countries including Nigeria, we are currently seeking a dynamic and customer-focused Call Centre Specialist to join our vibrant team and help us deliver outstanding service to our valued consumers and partners.
Key Responsibilities- Handle incoming calls, emails, and inquiries from customers and stakeholders professionally and promptly.
- Provide accurate and detailed information regarding Danone Early Life Nutrition products and services.
- Resolve customer complaints and issues efficiently, ensuring high satisfaction and brand loyalty.
- Maintain comprehensive and accurate records of customer interactions and transactions in the database.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Identify trends in customer inquiries to help improve overall service delivery and product offerings.
- Bachelor's degree or relevant tertiary qualification from a recognized institution.
- Proven experience working in a customer service or call centre environment, preferably within the FMCG or healthcare sector.
- Exceptional verbal and written communication skills in English, with active listening abilities.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in using CRM software and Microsoft Office applications.
- Excellent organizational skills and attention to detail.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage for employees and dependents.
- Opportunities for continuous professional development and career growth.
- A supportive, inclusive, and multinational work environment.