About the Role
Roundsquare Integrated Services Limited is recruiting on behalf of an established travel agency for dynamic and client-focused Call Centre Executives in Nigeria. If you possess a strong passion for exceptional customer service and thrive in a fast-paced environment, this opportunity is designed for you. The successful candidates will serve as the primary voice of the brand, ensuring every client interaction is handled with professionalism, empathy, and efficiency.
Key Responsibilities- Manage incoming voice calls, WhatsApp messages, emails, and live chat enquiries professionally and promptly.
- Update and maintain customer relationship management (CRM) systems accurately with all client interactions.
- Execute proactive client follow-ups, manage complaint escalations, and ensure seamless shift handovers.
- Deliver comprehensive information regarding travel services, bookings, and general customer support queries.
- Adhere strictly to the company's approved roster, maintaining readiness for extended-coverage shift schedules.
- Possession of a First Degree or HND in Business Administration, Mass Communication, Marketing, Tourism, Hospitality, Management, or a related field.
- Minimum of 1 to 3 years of relevant experience in call centre operations, customer service, travel agency operations, aviation, or hospitality.
- Demonstrated proficiency in utilizing customer service platforms, CRM systems, and multi-channel communication tools.
- Exceptional oral and written communication skills with a strong client-first attitude.
- High attention to detail, patience, confidentiality, and the ability to thrive working on a shift-based schedule.
- Competitive monthly gross salary of NGN 150,000.Opportunity to build a rewarding career within the thriving travel and tourism sector.Comprehensive training and professional development support from Roundsquare Integrated Services Limited.