About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building an innovative financial ecosystem for businesses. We provide payment, banking, credit, and business management tools to help enterprises succeed. We are currently looking for a results-driven Business Relationship Manager to join our field operations team in Kaduna. In this role, you will play a pivotal part in accelerating business growth by expanding our merchant footprint, introducing tailored financial solutions, and building high-value relationships within the local commercial community.
Key Responsibilities- Identify, visit, and onboard prospective merchants through proactive field engagement, local trade community outreach, and referrals.
- Educate business owners on Moniepoint’s suite of products, recommending solutions that align with their operational and growth objectives.
- Achieve and consistently exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
- Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
- Build and nurture long-term relationships with merchants to drive account activity, high transaction volume, and excellent retention rates.
- Serve as the primary point of contact for customer queries, resolving issues promptly and escalating complex operational needs appropriately.
- Gather local market intelligence and competitor activity, providing actionable insights to field leadership to refine regional growth strategies.
- Maintain accurate pipeline records and submit timely performance reports using CRM tools.
- Bachelor’s Degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
- 2 to 4 years of hands-on sales experience within banking, fintech, payment services, or fast-moving commercial environments.
- Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
- Deep understanding of the local financial services landscape and regional trading dynamics in Kaduna.
- Strong communication, negotiation, and customer relationship management skills.
- Practical experience with POS terminal deployment, payment acquiring, or business loan products is an advantage.
- Competitive base salary paired with lucrative, performance-based commissions.
- Comprehensive health insurance, pension scheme, and other attractive employee benefits.
- A people-first company culture that prioritizes team well-being, open communication, and mutual respect.
- Robust learning and development opportunities, including knowledge sharing, regular training, and technical talks.