About the Role
Welcome2Africa International is a leading trade and investment facilitation company dedicated to Nigeria's agricultural and maritime sectors. We support investors and multinationals in achieving their strategic goals. We are currently looking for a talented Business Operations & Systems Officer or Lead to join our dynamic team in Abuja, with a group-wide and international remit. In this role, you will design and implement the operational backbone that scales our growth, ensuring seamless processes, robust compliance, and unified systems across all entities.
Key Responsibilities- Map core processes across the group and entities, identifying bottlenecks, redundancies, and dependencies.
- Write and maintain Standard Operating Procedures for investor onboarding, trade execution, and event delivery.
- Build robust stage-gate workflows for mandates, ensuring financial validation and legal clearance prior to execution.
- Establish the CRM as the single source of truth for all leads, partners, and stakeholder relationships.
- Design automated workflows within the Zoho suite and maintain a structured, unified shared drive.
- Develop executive dashboards to provide real-time visibility for the Group CEO and entity heads.
- Support compliance processes, including KYC and AML checks, and optimize digital platforms like the Investors Club.
- Demonstrated experience in business operations, process improvement, systems implementation, or operational consulting.
- Highly structured mindset with a proven ability to document complex processes simply and effectively.
- Practical expertise with workflow automation, CRM systems, and reporting tools, with Zoho experience being a strong advantage.
- Exceptional interpersonal skills, patience, and the ability to champion change management across diverse teams.
- Appointment level (Officer or Lead) will be determined based on depth of relevant professional experience.
- Competitive compensation package aligned with industry standards and your level of experience.
- Opportunity to shape the operational foundation of an expanding international trade facilitation firm.
- Collaborative work environment with exposure to high-level stakeholders, investors, and multinationals.
- Continuous professional development and career progression pathways within the group.