About the Role
Stanbic IBTC Holdings PLC, a member of the Standard Bank Group, is looking for a dynamic and results-driven Branch Service Manager to join our growing branch network in Nigeria. In this role, you will be responsible for ensuring seamless daily operational activities, driving service quality, and providing exceptional leadership to branch staff. You will play a pivotal role in maintaining our high standards of customer satisfaction, risk management, and operational efficiency across our banking channels.
Key Responsibilities- Ensure seamless day-to-day operational activities within the branch while maintaining strict adherence to regulatory compliance and internal policies.
- Provide visionary leadership in service quality, ensuring all customers receive a consistently high standard of professional service and communication.
- Identify, measure, monitor, and control major operational and support function risks to safeguard the bank's assets.
- Oversee asset custodianship, cash movement procedures, and ATM end-to-end operations value chain management.
- Lead, manage, coach, and mentor subordinates, fostering a culture of professionalism, courtesy, and continuous improvement.
- Manage vendor relationships, stakeholder engagement, physical and cyber security requirements, and cash forecasting initiatives.
- Minimum of a University Degree in a relevant discipline.
- 5 to 7 years of cognate branch banking experience, with strong exposure to operations, project management, and vendor relations.
- Comprehensive knowledge of banking processes, risk identification, client retention strategies, and ATM infrastructure management.
- Demonstrated expertise in behavioral competencies such as directing people, upholding standards, making decisions, and embracing change.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and continuous career growth within a leading financial services group.
- Pension scheme and other robust employee-centric financial benefits.