About the Role
Stanbic IBTC Holdings PLC is a leading full-service financial services group in Nigeria, offering robust personal, business, and wealth management solutions. We are currently seeking a dynamic and experienced Branch Service Manager to drive operational excellence, deliver superior service quality, and manage day-to-day branch activities across our growing network. In this role, you will lead branch support teams, maintain stringent risk controls, and ensure that every customer enjoys a seamless banking experience.
Key Responsibilities- Ensure communication with customers meets consistently high standards of professionalism and care.
- Identify, measure, monitor, and control major risks affecting branch support functions.
- Control all aspects of asset custodianship, ensuring correct routine procedures are always followed.
- Monitor and enforce strict adherence to procedures regarding cash control and movement.
- Lead, manage, and mentor subordinate staff, fostering a courteous attitude and professional corporate image.
- Manage vendor relationships, stakeholder projects, and ATM end-to-end operations value chains.
- Minimum of a University Degree in a relevant discipline.
- 5 to 7 years of cognate experience in a branch banking environment.
- Proven expertise in vendor relationship management, project management, and stakeholder engagement.
- Solid understanding of ATM operations, SLA establishment, physical and cyber security, procurement, and cash forecasting.
- Strong technical competencies in banking processes, risk awareness, and continuous process improvement.
- Competitive salary and performance-based incentives.
- Comprehensive medical and health insurance coverage.
- Pension scheme and life insurance benefits.
- Exceptional career growth and professional development opportunities within a leading financial group.