About the Role
FMR Agency is seeking a responsible, organized, and customer-focused Apartment Manager to oversee the daily operations of our serviced apartment in Agbor, Delta. In this role, you will ensure smooth property operations, deliver exceptional guest experiences, oversee proper maintenance, and effectively coordinate staff and service providers to maintain our high standards of excellence.
Key Responsibilities- Oversee the day-to-day operations of the apartment and manage guest check-ins, check-outs, reservations, and inquiries.
- Ensure apartments are impeccably clean, well-maintained, and fully prepared for incoming guests.
- Monitor and coordinate housekeeping and support staff performance to ensure duties are completed effectively.
- Handle guest inquiries, feedback, and complaints promptly and professionally to guarantee high satisfaction rates.
- Coordinate property maintenance, conduct regular inspections, and liaise with external vendors and technicians.
- Maintain accurate records of bookings, operational expenses, and daily activities.
- Manage inventory levels for toiletries, cleaning supplies, and essential apartment amenities.
- Enforce company policies, safety standards, and operational procedures while providing regular reports to management.
- OND, HND, or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Previous proven experience in apartment management, hotel operations, hospitality, or a similar role.
- Strong interpersonal, customer service, and verbal communication skills.
- Excellent organizational, multitasking, and problem-solving abilities.
- Proficiency in basic Microsoft Office tools and property management systems.
- Professional demeanor, reliability, and the ability to reside on the property when required.
- Competitive working environment with opportunities for professional growth.
- On-site accommodation is available as part of the compensation package.