About the Role
MTN Nigeria, Africa's leading cellular telecommunications company, is looking for a dynamic and analytical professional to join our Customer Relations and Experience division. In this role, you will play a crucial part in designing, implementing, and optimizing customer support systems, managing subscriber data integrity, and conducting market research to enhance our service delivery across Nigeria.
Key Responsibilities- Ensure absolute integrity in managing subscriber data and confidential information.
- Document actions taken to resolve client problems and maintain accurate operational records.
- Coordinate team coaching, development, and team-building activities to drive optimal performance.
- Conduct comprehensive research and provide actionable feedback on consumer usage and perceptions for product evaluation.
- Maintain strict brand alignment across all sales and service touchpoints.
- Collaborate closely with marketing and other departments to execute promotional campaigns successfully.
- Analyze customer-impacting trends and deliver competitive intelligence reports to guide management decisions.
- Develop effective key account management tactics aligned with MTN's core value propositions.
- First degree in a relevant business, technology, or social science discipline.
- 3 to 7 years of professional experience within a medium to large-scale organization.
- Proven background in Customer Care, Customer Management, and formal business analysis.
- Exceptional verbal and written communication skills with fluency in English.
- Strong analytical abilities with proficiency in data interpretation and reporting.
- Competitive salary and performance-based bonus structures.
- Comprehensive health insurance coverage for employees and dependents.
- Opportunities for continuous professional development and career advancement within the MTN Group.
- Dynamic, fast-paced, and collaborative working environment with cutting-edge tech infrastructure.