About the Role
MTN Nigeria, Africa's leading telecommunications company, is looking for a skilled Analyst - Customer Acquisition and Compliance to join our vibrant Sales and Distribution division. In this role, you will collate and analyze critical data on SIM card registration, activations, retention, and channel performance to provide actionable business insights.
Key Responsibilities- Evaluate performance against SIM registration channel objectives across trade partners, walk-in-centers, and mobile lite outlets.
- Collect, analyze, and interpret channel data to develop comprehensive weekly and monthly business review reports.
- Manage end-to-end device lifecycles, tracking heartbeat, utilization, and operational efficiency.
- Engage regional teams to ensure seamless implementation of customer acquisition initiatives and regulatory guidelines.
- Maintain a robust database to facilitate tracking, trend analysis, and informed decision-making.
- Provide functional support to the Customer Acquisition Manager, including agent onboarding, training, and exit management.
- First degree in Computer Science, Statistics, Economics, Business Administration, Accounting, or a related discipline.
- 3 to 7 years of work experience, with at least 3 years specializing in data analysis, project planning, sales, or marketing.
- Proven proficiency in using data mining tools and advanced reporting techniques.
- Strong understanding of the telecommunications industry is a distinct advantage.
- Exceptional analytical, communication, and stakeholder management skills with fluency in English.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and continuous learning.
- Dynamic and collaborative work environment within a leading multinational brand.