About the Role
Qatar Airways, the World's Best Airline, is seeking a dynamic and experienced professional to join our Ground Services team at Murtala Muhammed International Airport in Lagos, Nigeria (LOS) as an Airport Services Duty Officer. In this pivotal role, you will be responsible for the overall control of shift operations, monitoring airport activities, and coordinating closely with both internal and external stakeholders. You will ensure the safe, secure, and punctual operation of all Qatar Airways flights while playing a leading role in delivering our renowned five-star customer service standards and maintaining strict compliance with global aviation safety regulations.
Key Responsibilities- Oversee day-to-day airport operations, acting as the primary liaison between airport service providers, regulatory authorities, and operational teams.
- Monitor and coordinate all operational activities during assigned shifts to guarantee smooth, efficient, and punctual flight departures and arrivals.
- Ensure that passenger and aircraft handling activities strictly adhere to company safety, security, and service standards.
- Manage manpower allocation efficiently while fostering strong team morale, high productivity, and strict workplace discipline.
- Conduct regular operational and service quality spot checks to ensure consistent adherence to company standards.
- Resolve customer issues and passenger complaints effectively in collaboration with Customer Relations and relevant stakeholders.
- Lead comprehensive shift briefings with supervisors and operational teams prior to each working period.
- Prepare and submit detailed shift and station handling reports to senior management.
- Manage petty cash expenditure in accordance with established financial procedures and maintain accurate financial records.
- Perform Aircraft Turnaround Checks as assigned, ensuring full compliance with ground handling and safety requirements.
- Operate aircraft cabin service doors externally where applicable, following strict safety protocols to mitigate risks.
- Bachelor's Degree or equivalent recognized educational qualification.
- Demonstrated professional experience in airport operations, ground handling, customer service, or airline operations.
- Strong understanding of airport operational procedures, aviation safety, and security requirements.
- Proven ability to lead, motivate, and manage diverse operational teams in a fast-paced environment.
- Excellent customer service, problem-solving, and conflict resolution skills.
- Strong communication and interpersonal abilities for effective engagement with global stakeholders.
- Ability to make sound, calm decisions under high pressure and manage multiple priorities simultaneously.
- Proficiency in Microsoft Office applications and relevant airline operational software.
- Fluency in English, both written and spoken (CV must be submitted in English).
- Willingness to work flexible shift schedules, including weekends, public holidays, and irregular hours.
- Competitive tax-free salary and industry-standard allowances.
- Concessional travel benefits for employee and eligible dependents on the Qatar Airways global network.
- Comprehensive medical and life insurance coverage.
- Continuous professional training and career development opportunities within a global aviation leader.