About the Role
Premium Human Resource Solutions is seeking a dynamic and results-driven Agent Field Officer (AFO) to join our client's expanding team in Nigeria. In this role, you will play a crucial part in driving retail banking penetration, managing customer relationships, and expanding our financial service footprint through active field engagement and strategic marketing.
Key Responsibilities- Market and promote retail banking products and services, including POS devices, digital banking apps, and savings plans.
- Identify, onboard, and manage new customers and agents onto the banking platform to ensure consistent usage.
- Facilitate the opening of new accounts while ensuring complete and accurate KYC (Know Your Customer) documentation is collected.
- Handle check pickups and revenue collections efficiently while maintaining high standards of accuracy.
- Prepare comprehensive call memos and develop target market lists to optimize field sales strategies.
- Respond promptly to customer inquiries regarding the activities and offerings of the Business Group.
- Assist customers and the team with loan request documentation and verification processes.
- Meet and consistently exceed daily and monthly customer acquisition and transaction targets.
- Minimum of NCE, OND, HND, or B.Sc. in a relevant discipline.
- At least one (1) year of proven sales or marketing experience, preferably within the banking, fintech, or financial services sector.
- Strong interpersonal, communication, and negotiation skills.
- Ability to work independently in a fast-paced field environment and meet aggressive targets.
- Good knowledge of customer service principles and KYC compliance procedures.
- Competitive base salary with attractive performance-based commissions and bonuses.
- Opportunities for professional growth and career advancement within the financial services sector.
- Comprehensive training on financial products and sales strategies.
- Dynamic and supportive work environment.