About the Role
MeWe Electronics is a foremost Nigerian brand of electronics, producing innovative electronic and household appliances for a vast customer base. Driven by a strong sense of values and a commitment to diversity, we strive to make a positive impact in society. We are currently recruiting a customer-focused and service-driven Aftersales Service Representative to support our expanding after-sales operations in Nigeria.
Key Responsibilities- Serve as the primary point of contact for customer inquiries via walk-ins, phone, email, and messaging channels.
- Register repair requests, create accurate service tickets, and verify warranty eligibility.
- Coordinate repair appointments, technician schedules, and monitor spare parts availability.
- Provide customers with timely updates regarding repair progress and estimated completion dates.
- Handle customer complaints professionally, ensuring prompt issue resolution and high satisfaction.
- Maintain accurate customer records, service logs, and detailed repair histories.
- Monitor and achieve key performance indicators (KPIs) relating to customer service and response times.
- Possess a Bachelor's Degree, HND, OND, or equivalent in a relevant discipline.
- Demonstrate 2 to 4 years of experience in customer service, front desk operations, service coordination, or after-sales support.
- Prior industry experience within the 3Cs (Computer, Communication & Consumer Electronics) or Home Appliance sector is mandatory.
- Strong verbal and written communication skills with a polished professional demeanor.
- Proficiency in computer applications, including Microsoft Office suite and CRM ticketing systems.
- Exceptional problem-solving, time-management, and interpersonal skills with a customer-first mindset.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading electronics brand.
- A collaborative, inclusive, and dynamic work environment.