Waiter & Waitress (Room Service)

About the Role

SS3 Boutique Hotel, a premier destination located in the heart of Port Harcourt, is looking for a dedicated and professional Waiter or Waitress specializing in Room Service. Situated conveniently close to major shopping hubs and transport links, our hotel is renowned for providing guests with a comfortable home-away-from-home experience, top-notch customer service, and uncompromising security. If you take pride in delivering exceptional guest satisfaction and thrive in a dynamic hospitality environment, we invite you to join our growing team.

• Deliver room service orders promptly and accurately to hotel guests while adhering to hospitality standards.
• Greet guests warmly, take food and beverage orders, and offer knowledgeable menu recommendations.
• Set up room service trays and carts elegantly, ensuring all necessary cutelry, condiments, and napkins are included.
• Handle guest inquiries, special dietary requests, and feedback with utmost professionalism and promptness.
• Clear used trays and dishes from guest rooms and corridors in a timely and discreet manner.
• Collaborate closely with the kitchen, bar, and front desk teams to ensure seamless service delivery.
• Maintain cleanliness and hygiene standards in the service stations and storage areas.

• Minimum of 3 years of relevant experience as a waiter, waitress, or room service attendant in a reputable hotel or restaurant.
• Strong verbal communication and interpersonal skills with a passion for customer service.
• Impeccable personal grooming, a professional appearance, and a positive, welcoming attitude.
• Proven ability to thrive and remain calm in a fast-paced hospitality environment.
• Flexibility to work varied shifts, including weekends, evenings, and holidays.

• Competitive salary with opportunities for performance bonuses.
• Comprehensive staff training and career development in the hospitality industry.
• Daily duty meals provided during shifts.
• Health insurance and supportive working environment.

Skills