Travel and Visa Officer

About the Role

Pruvia Integrated Limited is a dynamic, multi-sector corporate organisation delivering world-class services across Nigeria. We are currently looking for a knowledgeable, client-focused Travel and Visa Officer to join our vibrant team in Lagos. In this role, you will play a crucial part in designing exceptional travel experiences, managing bookings, and navigating complex visa processes for our diverse clientele spanning education, oil and gas, real estate, and SMEs.

• Advise clients on optimal travel destinations, tailored packages, and cost-effective itineraries matching their specific requirements and budgets.
• Execute seamless flight reservations, ticket issuances, and modifications utilizing industry-standard GDS platforms such as Galileo and Amadeus.
• Coordinate comprehensive travel arrangements including hotel accommodations, local airport transfers, car rentals, and curated tours.
• Manage end-to-end visa application processes for major international destinations, ensuring meticulous documentation review and thorough client interview preparation.
• Stay constantly updated on changing global travel advisories, embassy regulations, visa policies, and mandatory health requirements.
• Promote ancillary travel products including comprehensive travel insurance and VIP airport concierge services to enhance client value.
• Maintain precise, confidential client records and deliver exceptional after-sales support to drive high retention and satisfaction rates.

• Bachelor's degree or Higher National Diploma in Tourism, Hospitality Management, Business Administration, or a related field.
• Minimum of 1 to 3 proven years of hands-on experience working in a reputable travel agency or dedicated visa processing consultancy.
• Demonstrated proficiency and active certification in GDS booking systems, specifically Galileo and Amadeus.
• In-depth, up-to-date knowledge of international visa application protocols, documentation standards, and embassy guidelines for major regions.
• Exceptional verbal and written communication skills with a strong customer-first mindset and high attention to detail.
• Strong organizational abilities, self-motivation, and the capacity to multitask effectively in a fast-paced business environment.

• Competitive salary package with performance-based incentives and bonuses.
• Opportunities for professional career growth and industry-recognized training sponsorships.
• Health insurance coverage and paid time off.
• A collaborative, dynamic, and supportive work culture located in a bustling commercial hub of Lagos.

Skills