About the Role
Ascentech Services Limited is looking for a proactive and resilient Tracking & Recovery Officer to join our dynamic team in Lagos. In this role, you will play a critical part in financial risk management by monitoring loan portfolios, tracking overdue accounts, and implementing effective recovery strategies to minimize defaults and achieve organizational targets.
Key Responsibilities- Track repayment schedules closely to promptly identify overdue and delinquent accounts.
- Contact borrowers through calls, SMS, emails, and strategic field visits across Lagos to secure outstanding repayments.
- Negotiate realistic repayment plans with clients and diligently follow up on all payment commitments.
- Maintain accurate, up-to-date recovery records and databases for all overdue accounts.
- Identify potential fraudulent activities and escalate high-risk cases appropriately to the risk or legal teams.
- Prepare comprehensive daily, weekly, and monthly reports detailing recovery performance and delinquency trends.
- Ensure all collection and tracking activities strictly comply with internal company policies and industry regulations.
- Minimum of a B.Sc. or HND in Finance, Accounting, Business Administration, Economics, or related fields.
- 1 to 3 years of proven professional experience in debt recovery, collections, or loan monitoring within the Nigerian Fintech or Banking sector.
- Proficiency in Microsoft Excel and familiarity with modern loan management systems.
- Exceptional negotiation, communication, and analytical reporting skills with the ability to handle difficult conversations professionally.
- Must possess a strong willingness to conduct field visits across Lagos and operate effectively with minimal supervision.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a leading recruitment and HR services firm.
- Dynamic and supportive work environment.