About the Role
We are looking for a dedicated and courteous Switchboard Operator to join our dynamic hospitality team in Nigeria. In this role, you will be the primary voice of our establishment, managing incoming and outgoing telephone communications while delivering professional, efficient, and welcoming assistance to all guests, visitors, and callers. If you possess a pleasant telephone manner, exceptional communication skills, and a passion for customer satisfaction, we would love to hear from you.
Key Responsibilities- Answer all incoming calls promptly, professionally, and warmly in accordance with company hospitality standards.
- Accurately transfer calls to the appropriate departments, management personnel, or guest rooms.
- Take and relay detailed, accurate messages when intended recipients are unavailable.
- Provide callers with general hotel information, directions, and details as authorized.
- Handle guest telephone requests, inquiries, and special assistance needs with utmost care.
- Maintain precise call records, logs, and documentation where required by management.
- Coordinate scheduled wake-up calls and other telephone-related guest support services seamlessly.
- Escalate guest complaints and urgent operational requests to the Front Office immediately.
- Maintain strict confidentiality regarding all guest information, room numbers, and personal data.
- Collaborate closely with Front Office, Guest Relations, and housekeeping teams to enhance guest experiences.
- Demonstrate excellent telephone etiquette, patience, and active listening skills at all times.
- Minimum of OND, HND, or equivalent academic qualification from a recognized institution.
- Previous working experience in a hotel, call center, front office, or fast-paced customer service environment.
- Exceptional spoken English proficiency with a clear, pleasant, and professional communication style.
- Good computer literacy and familiarity with hotel property management systems or switchboard software.
- Strong ability to multitask, prioritize tasks, and remain calm in a high-pressure, busy environment.
- In-depth customer-service orientation with genuine passion for hospitality and guest satisfaction.
- Flexibility to work varied shifts, including weekends, nights, and public holidays as rostered.
- Competitive monthly salary ranging from ₦100,000 to ₦150,000 based on experience.
- Opportunities for professional growth and career advancement within the hospitality sector.
- Comprehensive training on guest relations and advanced communication systems.
- Friendly, supportive, and dynamic working environment.