About the Role
Fairsure Payment Limited is a leading payment and financial technology service provider in Africa, dedicated to delivering secure, simple, and innovative payment solutions. We are currently looking for a talented Social Media Manager / Customer Support Personnel to join our vibrant team in Nigeria. In this dual role, you will be the digital voice of our brand while ensuring our valued customers receive prompt, effective, and professional support across all touchpoints.
Key Responsibilities- Develop, implement, and manage our social media strategy across multiple platforms to enhance brand visibility and digital engagement.
- Create, curate, and schedule compelling content that resonates with our target audience and promotes our fintech products and services.
- Monitor social media channels for trends, mentions, and customer feedback, responding promptly and professionally.
- Handle incoming customer inquiries and complaints via social media, email, and chat, ensuring timely and satisfactory resolutions.
- Collaborate with the marketing and technical teams to address recurring customer issues and align messaging with corporate objectives.
- Track, analyze, and report on social media metrics and customer support KPIs to drive continuous improvement.
- Bachelor's degree in Communications, Marketing, Information Technology, or a related field.
- Proven experience in social media management, digital marketing, or customer support, preferably within the fintech or financial services sector.
- Exceptional verbal and written communication skills with a strong command of the English language.
- Demonstrated ability to handle customer inquiries with empathy, patience, and efficiency.
- Familiarity with social media management tools, analytics platforms, and CRM software.
- Strong problem-solving skills and the ability to thrive in a fast-paced, technology-driven environment.
- Competitive salary commensurate with experience.
- Opportunities for professional growth and career advancement in a rapidly expanding fintech company.
- A collaborative, inclusive, and technologically advanced work environment.
- Health insurance and other attractive employee welfare benefits.