Shop Floor Manager

About the Role

Aureole Consulting Limited is a leading HR consulting firm specializing in talent acquisition, outsourcing, and executive search, dedicated to revolutionizing HR across Africa. We are currently recruiting a dynamic and proactive Shop Floor Manager to oversee daily retail operations, ensure exceptional customer service, and maintain seamless inventory control at our client's retail location.

• Oversee the daily operations of the shop floor to ensure the environment is fully prepared for business each morning.
• Attend to customer enquiries, incoming calls, and follow-ups with a high level of professionalism and care.
• Receive, inspect, and coordinate incoming stock while ensuring safe and proper handling procedures.
• Manage customer orders efficiently and coordinate dispatches through reliable courier services.
• Monitor daily stock movement and maintain accurate, up-to-date inventory records.
• Ensure the shop floor remains clean, organized, and operating at peak efficiency.
• Resolve customer complaints promptly or escalate operational issues to management when necessary.
• Take complete ownership of the shop floor to guarantee smooth, profitable, and hassle-free daily operations.

• Minimum of 2 years of proven experience in retail management, store operations, customer service, or a closely related field.
• Exceptional verbal and written communication skills with a strong customer-first mindset.
• Strong organizational, time-management, and coordination abilities.
• Demonstrated ability to multitask and execute responsibilities with minimal supervision.
• High level of attention to detail, accountability, and reliability.
• Proficiency in basic computer operations, digital record-keeping, and inventory software.

• Competitive salary package commensurate with industry standards.
• Opportunities for professional growth and career advancement within a progressive environment.
• Comprehensive health insurance and other corporate welfare benefits.
• A collaborative, supportive, and engaging workplace culture.

Skills