About the Role
Myrtle Management Consultants is seeking a vibrant and results-driven Sales and Front Desk Executive to join our team in Nigeria. In this dual-capacity role, you will be the welcoming face of our serviced apartments while actively driving sales, managing reservations, and ensuring operational excellence. If you possess a passion for hospitality, exceptional communication skills, and a proven track record in converting enquiries into confirmed bookings, we want to hear from you.
Key Responsibilities- Welcome guests warmly, providing accurate information regarding apartment facilities, services, rates, and booking options.
- Respond promptly to booking enquiries via phone calls, emails, and social media channels to convert leads into confirmed sales.
- Manage reservations, maintain accurate guest records, and prepare daily sales reports for management.
- Coordinate with housekeeping and maintenance teams to ensure apartments are impeccably prepared for guest arrivals.
- Implement marketing initiatives to boost occupancy rates, encourage repeat bookings, and secure positive customer reviews.
- Process guest payments securely and handle customer feedback or complaints professionally.
- Minimum of an OND, HND, or Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or a related field.
- Previous proven experience in front desk operations, customer service, sales, or the hospitality sector.
- Proficiency in basic computer applications, Microsoft Office, and modern reservation systems.
- Strong negotiation, sales-closing, and interpersonal communication skills.
- High attention to detail, professional presentation, and the flexibility to work shifts, weekends, and public holidays when required.
- Competitive salary with performance-based sales incentives.
- Comprehensive professional training and career growth opportunities.
- Dynamic and supportive work environment within a globally respected consulting and management firm.