About the Role
Marriott International is seeking a dedicated and dynamic professional for the position of Rooms Division Manager at Four Points by Sheraton Ikot Ekpene. In this role, you will play a vital part in administering front office functions, supervising daily staff activities, and driving exceptional guest experiences while supporting our core values of putting people first and pursuing excellence. This position is open to Nigerian applicants only.
Key ResponsibilitiesYou will oversee day-to-day operations across guest services, the front desk, and related areas to ensure seamless check-in and check-out processes. Core duties include:
- Managing daily front office operations, ensuring high standards and meeting customer expectations.
- Resolving guest complaints, settling disputes, and ensuring prompt conflict resolution.
- Supervising staffing levels to meet operational needs, customer service standards, and financial objectives.
- Training staff on credit policies, procedures, and same-day selling to maximize room revenue and occupancy.
- Supporting human resource activities including interviewing, hiring, employee onboarding, and performance coaching.
To be considered for this exciting career opportunity, candidates must meet the following criteria:
- Open to Nigerian nationals only.
- High school diploma or GED with a minimum of 2 years of experience in guest services, front desk operations, or a related professional area.
- Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no prior work experience required.
- Strong interpersonal, leadership, and communication skills.
- Ability to lead by example and foster a collaborative team environment.
Marriott International is consistently recognized as a top global employer, offering competitive remuneration, comprehensive professional development, and excellent opportunities for career advancement within a world-class hospitality network.