About the Role
Footprint Hospitality is a bespoke hospitality consultancy with a high regard for excellence, exceptional service delivery, and human capacity building. We are in business to elevate the standard of hospitality and leisure services, and to reposition the category for better respect for its professionals. We are currently looking for a professional and customer-oriented Room Service Waiter to join our dynamic team and provide world-class service to our esteemed guests.
Key Responsibilities- Take guest food and beverage orders accurately via telephone and in-person.
- Deliver room service orders promptly and professionally, ensuring proper setup of trays and trolleys.
- Maintain a thorough knowledge of all menu items, daily specials, and beverage selections to make recommendations.
- Greet guests warmly and handle special dietary requests or inquiries with tact and efficiency.
- Clear guest rooms of used service items and maintain cleanliness in service areas and pantries.
- Process guest charges and billing accurately in accordance with hotel financial policies.
- Collaborate closely with the kitchen and housekeeping departments to ensure seamless guest satisfaction.
- Minimum of OND, SSCE, or relevant hospitality certifications.
- Proven experience as a Waiter, Waitress, or Room Service Attendant in a reputable hotel or restaurant.
- Exceptional communication and interpersonal skills with a strong customer-first mindset.
- Immaculate personal presentation, hygiene, and professional grooming standards.
- Ability to work flexible shifts, including weekends, holidays, and night shifts.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement within the hospitality sector.
- Staff meals and uniform provided during duty hours.