About the Role
Hyatt is guided by its purpose: to care for people so they can be their best. We are currently seeking a dynamic and results-driven Reservation Manager to lead our reservations team in delivering exceptional guest experiences while maximizing room revenue and occupancy. In this vital role, you will ensure all reservation activities are managed efficiently in accordance with Hyatt brand standards, supporting our hotel's revenue optimization strategies through effective inventory and distribution management.
Key Responsibilities- Oversee daily operations of the reservations department, ensuring accurate and prompt processing in line with Hyatt standards.
- Partner with the Revenue Manager to optimize occupancy, ADR, and RevPAR by monitoring booking pace and forecast trends.
- Monitor reservations received through Hyatt channels, GDS, OTAs, and direct bookings while ensuring rate integrity.
- Recruit, train, coach, and develop reservation colleagues, fostering a culture aligned with Hyatt's purpose of care.
- Maintain proficiency in Hyatt-approved Property Management Systems and Central Reservation Systems.
- Prepare comprehensive daily, weekly, and monthly reservations and performance reports.
- Bachelor's Degree in Hospitality Management, Business Administration, or a related discipline.
- Minimum of 3 to 5 years of hotel reservations or front office experience with at least 2 years in a managerial position.
- Prior experience in an international or luxury hotel brand, preferably within the Hyatt portfolio.
- Strong knowledge of hotel reservations, distribution channels, and revenue management principles.
- Exceptional leadership, communication, and organizational skills with a strong customer-centric focus.
- Competitive salary and performance-based incentives.
- Global hotel discounts and employee rate privileges across Hyatt properties worldwide.
- Comprehensive health insurance and wellness programs.
- Continuous professional development and global career growth opportunities.