About the Role
Lexworld Hotels is a modern premium hospitality destination located in Aba, Abia State, Nigeria. Positioned close to the western entry points of Aba, our property is a highly accessible choice for travelers and business executives looking to connect with the industrial zones of Osisioma. We are currently seeking a polished, customer-centric Receptionist to join our professional team and serve as the welcoming face of our establishment.
Key Responsibilities- Greet and welcome guests warmly upon arrival, ensuring a seamless check-in and check-out process.
- Manage room reservations, walk-ins, and inquiries via phone, email, and in-person interactions.
- Handle guest accounts, process payments accurately, and issue receipts using hotel management software.
- Provide comprehensive information about hotel amenities, local attractions, and business services in Aba.
- Address and resolve guest complaints promptly and professionally to ensure complete satisfaction.
- Coordinate with housekeeping and maintenance teams to ensure rooms and public areas meet high cleanliness standards.
- Maintain accurate daily front desk logs and generate shift reports for management.
- Minimum educational qualification of OND, HND, or B.Sc in a relevant discipline.
- Minimum of 3 years of proven work experience in the hotel or hospitality industry.
- Must be computer literate with strong proficiency in Microsoft Office and hotel management software.
- Applicants must be at least 24 years of age.
- Exceptional verbal and written communication skills in English.
- High level of professionalism, grooming, and a genuine commitment to excellent customer service.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within a modern hospitality brand.
- A supportive, dynamic, and engaging work environment.
- Staff meals and other attractive hotel perks.