About the Role
Khadasha Innovations Africa is a strategic innovation and capacity-building firm dedicated to empowering organisations across Africa to operate more effectively, think more creatively, and scale sustainably. We are currently seeking a vibrant and organized Receptionist to serve as the welcoming face of our organization, ensuring every visitor enjoys a seamless experience from arrival to departure.
Key Responsibilities- Manage guest check-ins and check-outs efficiently, maintaining a polite and professional demeanor at all times.
- Handle incoming phone calls, respond to professional emails, and coordinate room reservations during scheduled shift hours.
- Process payments accurately, issuing proper receipts and managing basic financial transactions.
- Provide comprehensive information to guests regarding available services, organizational offerings, and local directions.
- Maintain the reception and front desk area in a clean, organized, and presentable condition.
- Escalate guest complaints, feedback, and special requests to the appropriate internal departments promptly.
- Prepare and deliver thorough handover reports to incoming shift personnel to ensure operational continuity.
- Minimum of an SSCE, GCE, or NECO qualification with 1 to 4 years of relevant work experience.
- Exceptional interpersonal skills with a naturally friendly, welcoming, and customer-centric attitude.
- Clear verbal communication and strong written proficiency in English.
- Basic computer literacy, including familiarity with booking systems, spreadsheets, and email management.
- Physical and mental stamina required to effectively manage shift rotations.
- High levels of personal integrity, honesty, organizational ability, and time management skills.
- Prior experience in a hospitality, hotel, or corporate customer service environment will be a strong advantage.
- Must reside within Abule Egba or possess the ability to commute easily to the location.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within a forward-thinking organization.
- Dynamic and supportive work environment with a collaborative team.