About the Role
Medplus Limited, Nigeria's premier healthcare store and pharmacy, is looking for a dynamic and results-driven Quality Assurance Lead to establish and lead our comprehensive Quality Assurance function. In this pivotal role, you will drive product quality, regulatory compliance, and rigorous quality standards across our procurement processes, warehouses, fulfilment centres, and nationwide retail operations. You will ensure that all pharmaceutical, healthcare, wellness, and cosmetic products handled by Medplus consistently meet the highest safety and regulatory standards, supporting our vision of becoming Nigeria's landmark healthcare provider.
Key Responsibilities- Establish and implement a robust company-wide Quality Assurance framework, including Standard Operating Procedures (SOPs), inspection standards, and internal quality controls.
- Lead end-to-end product quality inspections spanning from initial procurement and storage to final retail distribution.
- Drive supplier quality management through comprehensive audits, ongoing performance monitoring, and targeted corrective actions.
- Ensure strict compliance with all applicable NAFDAC, PCN, GMP, and GDP regulatory requirements.
- Conduct regular quality audits and facility inspections across all company warehouses, fulfilment centres, and retail store locations.
- Manage quality incidents, customer product complaints, non-conformities, product recalls, and Corrective and Preventive Action (CAPA) processes.
- Develop detailed quality dashboards and analytical reports to identify emerging trends, operational risks, and opportunities for continuous improvement.
- Build, mentor, and lead a high-performing Quality Assurance and Quality Control team while promoting a strong culture of quality excellence across the organization.
- Bachelor of Pharmacy (B.Pharm) or Doctor of Pharmacy (Pharm.D) degree with a valid operating Pharmacist licence.
- Minimum of 5 years of relevant professional experience in Quality Assurance, Regulatory Affairs, or Pharmaceutical Quality management.
- Strong, up-to-date knowledge of NAFDAC regulations, Good Manufacturing Practices (GMP), and Good Distribution Practices (GDP).
- Proven track record of successfully implementing and enforcing quality standards across multiple business units or locations.
- Exceptional analytical, investigation, problem-solving, and professional reporting skills.
- Demonstrated leadership capabilities with the ability to recruit, build, and develop a quality-focused team.
- Prior experience within the pharmaceutical, healthcare, retail, or FMCG industry is strongly preferred.
- Competitive salary package commensurate with experience and industry standards.
- Continuous professional development, specialized training, and clear career advancement opportunities in a leading retail pharmacy organization.
- Comprehensive health insurance and employee wellness benefits.
- A collaborative, inclusive, and supportive work environment that values innovation, professionalism, and personal growth.