About the Role
Fact Base Consulting is recruiting a diligent, honest, entrepreneurial, and high-performing individual to fill the role of Production Manager/Outlet Supervisor. In this dual-location role, you will play a critical part in maintaining our brand standards, driving sales efficiency, and ensuring top-tier product quality and customer satisfaction across our main branch and campus kiosk.
Key Responsibilities- Oversee daily operations, opening and closing procedures, and strict cleanliness standards for both the main store and the campus kiosk.
- Schedule, train, and motivate cashiers and scoopers to deliver seamless and polite customer service.
- Meticulously monitor freezer temperatures, manage product transfers without breaking the cold chain, and minimize waste.
- Reconcile daily cash and POS transactions, manage stock levels against sales, and ensure zero variance.
- Maintain high brand standards for walk-in families at the main branch while ensuring rapid, efficient service queues for students during short campus breaks.
- HND, B.Sc., or B.Tech in Food Science, Microbiology, Hospitality Management, Business Administration, or a related field.
- Minimum of two years of supervisor experience in a Quick Service Restaurant (QSR), hospitality, or retail environment, ideally handling perishable food or dairy products.
- Strong arithmetic and cash reconciliation skills, alongside proficiency with retail POS systems and sharp inventory tracking.
- Ability and willingness to manage time and commute efficiently between the main outlet and the campus location.
- Firm leadership style, excellent communication skills, and an uncompromising stance on hygiene and food safety.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and leadership development within a dynamic retail and consulting environment.
- A collaborative and supportive work culture that values dedication and high performance.