About the Role
Ericsson is a global leader in communications technology and services, empowering telecom operators and industries to shape the future of connectivity. We are currently looking for a Packet Core Support Solution Architect to join our dynamic customer support organization in Nigeria, where you will play a pivotal role in delivering high-quality support services, guiding technical investigations, and ensuring maximum network stability.
Key Responsibilities- Own and drive complex Customer Service Requests (CSRs) from initiation to successful closure while ensuring high customer satisfaction.
- Lead intricate Packet Core network and node investigations, troubleshoot technical issues, and identify root causes.
- Provide critical technical leadership during major incidents, emergency handling, customer escalations, and crisis situations.
- Build and maintain strong customer relationships by understanding their specific network environments, priorities, and operational requirements.
- Collaborate with global cross-functional teams to share knowledge, improve troubleshooting efficiency, and translate technical findings into actionable improvements.
- Bachelor’s or Master’s degree in Telecommunications, IT, Computer Science, or a related technical field.
- 10+ years of relevant telecommunications experience with extensive Packet Core support, integration, or operations expertise.
- Deep understanding of Packet Core architecture, EPC, call flows, session management, and mobility management.
- Strong product knowledge of Ericsson Packet Core technologies including EPG, SGSN-MME, PCC/PCG, PCRF, and DNS/IPWorks.
- Excellent knowledge of virtualization, cloud-native environments, OpenStack, Kubernetes, Docker, and UNIX/Linux operating systems.
- Strong IP networking knowledge and proven leadership capabilities during critical customer situations.
- Opportunity to work with cutting-edge ICT technologies and solve some of the industry's toughest challenges.
- Collaborative and diverse global work environment that encourages innovation and continuous professional growth.
- Continuous learning and development opportunities within a leading multinational technology enterprise.