About the Role
Marriott International is a premier global lodging company with thousands of properties worldwide, renowned for putting people first, pursuing excellence, and acting with integrity. We are seeking a dynamic and results-driven Operations Manager to join our esteemed team in Nigeria. In this critical leadership role, you will oversee daily hotel operations, ensure exceptional brand standard compliance, manage departmental budgets, and drive continuous improvement across all service areas to deliver unforgettable guest experiences.
Key Responsibilities- Monitor staff performance, conduct rigorous room inspections, and implement actionable improvement plans to exceed brand standards.
- Manage the daily quality process, facilitating service recovery, problem prevention, and guest satisfaction measurements.
- Coach, motivate, and develop managers and team members while guiding profitability assessments and staffing procedures.
- Review daily, weekly, and monthly department budgets, costs, and statements of operations to ensure financial targets are met.
- Coordinate major capital projects and property improvement plans (PIP) across various departments.
- Organize and lead scheduled operational meetings, ensuring structured follow-up on all established action items.
- Possess a BSc degree or its equivalent from a recognized institution.
- Minimum of ten years of hotel industry experience, including at least seven years in a supervisory capacity.
- Must have previously held a Head of Department or Executive Committee position.
- Strong proficiency in financial budgeting, forecasting, and hotel management software.
- Exceptional leadership, conflict resolution, and communication skills in English.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Global career advancement opportunities within Marriott International properties.
- Ongoing professional development and leadership training programs.