About the Role
Stretchit Concept Limited is seeking a dynamic and results-driven Operations Manager to oversee the daily operations of our client’s premier serviced accommodation facilities. In this vital role, you will champion operational excellence, manage top-tier hospitality teams, and ensure every guest enjoys an unforgettable stay.
Key Responsibilities- Oversee daily operations of serviced apartments and hospitality facilities to guarantee efficient service delivery.
- Supervise operational staff, monitor performance, and enforce strict service standards.
- Ensure all rooms are immaculate, fully equipped, and ready for prompt guest occupancy.
- Manage check-in and check-out processes to deliver a seamless guest experience.
- Coordinate housekeeping, maintenance, security, and front desk activities.
- Supervise physical and online sales engagements to drive occupancy and revenue.
- Conduct rigorous property inspections to identify and resolve operational issues swiftly.
- Liaise with external vendors and manage inventory levels for all operational supplies.
- Ensure total compliance with health, safety, hygiene, and security regulations.
- Implement cost-control measures without compromising overall service quality.
- Bachelor Degree or HND in Hospitality Management, Business Administration, or a related field.
- 3 to 5 years of proven experience in hospitality, serviced apartments, hotels, or property management.
- Strong leadership capabilities with a track record of supervising diverse operational teams.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency in Microsoft Office and hospitality property management systems.
- Keen attention to detail and a hands-on approach to problem-solving.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement.
- A collaborative, fast-paced, and dynamic work environment.