About the Role
Hyatt is a global hospitality leader guided by a core purpose: to care for people so they can be their best. With over 1,000 properties worldwide, we offer world-class career opportunities for passionate professionals. We are currently looking for a dynamic Night Manager to join our team in Nigeria, where you will play a vital role in maintaining our exceptional standards of service and operational excellence throughout the overnight hours.
Key Responsibilities- Assist the Front Office Manager in efficiently managing all night operations at the hotel front desk in line with Hyatt International corporate strategies and brand standards.
- Supervise night shift staff, ensuring seamless communication, high performance, and adherence to hotel policies.
- Handle guest inquiries, special requests, and any escalated complaints promptly and professionally during the night shift.
- Ensure accurate completion of night audit reports, revenue balancing, and daily operational reconciliations.
- Maintain a secure and welcoming environment for all guests and staff throughout the night.
- Minimum of 2 years of professional work experience as a Night Manager, Assistant Night Manager, Night Team Leader, or Guest Relations Supervisor within the hospitality industry.
- Strong understanding of hotel front office operations, night audit procedures, and property management systems.
- Well-developed interpersonal, communication, and customer relations skills with a strong problem-solving mindset.
- Ability to work independently during night shifts while maintaining high energy and attention to detail.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Global career development and continuous learning opportunities within the Hyatt portfolio.
- Employee room discount programs valid at Hyatt properties worldwide.