About the Role
Stanbic IBTC Holdings PLC is seeking a dynamic and experienced Mobile Financial Services Support Manager to join our growing team in Nigeria. In this critical role, you will implement and drive the country's Agency Banking business plan, monitor client experiences, and expand our distribution partnership base to foster financial inclusion.
Key Responsibilities- Drive and execute the Agency Banking business plan, focusing on transactions, revenue growth, and profitability.
- Manage General Ledger (GL) reconciliations for Mobile Financial Services (MFS) products in collaboration with the Reconciliation Department.
- Ensure strict adherence to governance, compliance, and regulatory standards alongside Audit and Control teams.
- Guarantee comprehensive revenue assurance and prompt resolution of all wallet and agency-related transactions.
- Conduct thorough market research, competitor analysis, and agent activity tracking to provide actionable business insights.
- Collaborate with internal and external stakeholders, legal teams, and vendors to review Service Level Agreements (SLAs).
- Develop, review, and update process documents and accounting entries for MFS products in partnership with relevant units.
- First Degree in Banking or a related financial field.
- 8 to 12 years of relevant experience in client coverage, personal and private banking, product management, and retail banking.
- Strong communication, interpersonal, and stakeholder management skills.
- Demonstrated technical competencies in client retention, process analysis, risk identification, and consumer banking product knowledge.
- Competitive salary and performance-based incentives.
- Comprehensive medical and health insurance coverage for employees and dependents.
- Continuous professional development through world-class training programs.
- Opportunities for career growth within a leading financial services group in Nigeria.