About the Role
Moniepoint is a leading financial technology company digitising Africa's real economy by building a comprehensive financial ecosystem for businesses. We provide payment, banking, credit, and business management tools designed to help enterprises succeed. We are currently looking for a dynamic and detail-oriented Merchant Onboarding Support Officer to join our growing team in Nigeria. In this role, you will be responsible for converting self-signed and referred merchants into active, transacting customers swiftly while maintaining strict regulatory compliance and delivering an exceptional onboarding experience.
Key Responsibilities- Review merchant KYC documentation to ensure strict adherence to Standard Operating Procedures and Nigerian regulatory requirements.
- Collaborate with the Compliance team to facilitate prompt and secure account activations.
- Resolve logged tickets and monitor support channels including Zendesk, email, WhatsApp, Teams, and Slack for onboarding and integration escalations.
- Liaise with sales and technical product teams to understand merchant use cases, provide necessary APIs, and escalate technical issues to resolution.
- Configure merchant fees, charging profiles, and business information updates while conducting regular follow-ups to assist with technical integration.
- HND or Bachelor's degree in a relevant field with strong exposure to the Nigerian fintech or banking sector.
- Demonstrated knowledge of payment gateways, APIs, transaction flows, and basic technical capabilities including JSON responses and webhooks.
- Advanced proficiency in Excel/Google Sheets and experience using CRM support tools like Zendesk.
- Strong analytical, problem-solving, risk awareness, and cross-functional collaboration skills.
- Excellent written and verbal communication abilities paired with high operational discipline.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a fast-paced fintech environment.
- A collaborative, innovative, and inclusive workplace culture.