About the Role
Jumia is Nigeria's number one online shopping destination, offering a wide range of electronics, fashion, home appliances, and more with reliable delivery services. As our Key Account Manager, you will take end-to-end responsibility for the customer experience and business growth of assigned key vendors. Your role is pivotal in driving assortment strategies, designing targeted promotions, and collaborating seamlessly with our commercial, marketing, and vendor experience teams to accelerate marketplace success in a fast-paced environment.
Key Responsibilities- Drive continuous business growth by owning pricing and promotions strategy, collaborating with marketing teams to enhance product visibility, and ensuring optimal stock availability.
- Manage the complete sales performance of assigned categories and vendors, monitoring metrics to increase Net Margin Position (NMP) and Gross Merchandise Volume (GMV).
- Analyze and present post-promotion performance reports, quantifying the impact on brand and category performance.
- Define and optimize curation and assortment selection strategy, ensuring relevance to maximize revenues and sales velocity.
- Identify market trends and consumer insights to fill category gaps and capitalize on emerging commercial opportunities.
- Build and execute weekly marketing plans, determining product promotions across the website, newsletters, and social media channels.
- Proven professional experience in key account management, category management, or e-commerce and retail operations.
- Solid understanding of P&L management, cash-flow dynamics, and operational excellence.
- Skilled in negotiation, value-based selling, vendor relationship management, and securing favorable credit terms.
- Advanced proficiency in Microsoft Office Suite, particularly Excel, and strong data analysis tools.
- Excellent verbal and written communication skills with strong presentation abilities.
- An entrepreneurial mindset with a strong ownership mentality and the ability to thrive under pressure.
- Competitive salary and performance-based incentives within the Nigerian e-commerce sector.
- Dynamic, fast-paced work environment with opportunities for rapid career advancement.
- Comprehensive health insurance and wellness benefits.
- Collaborative and innovative company culture with continuous professional development.