About the Role
Fiphs Infrastructure Limited is a leading indigenous infrastructure development company addressing Africa's infrastructure deficit through innovative solutions and world-expertise. We are currently seeking a motivated, detail-oriented, and skilled IT Officer to join our dynamic team and ensure the seamless operation of our technological infrastructure.
Key Responsibilities- Troubleshoot and resolve hardware, software, and network operating system issues efficiently.
- Monitor and maintain IT systems to ensure maximum uptime, optimal performance, and robust security.
- Maintain an accurate, up-to-date inventory of all IT assets, including hardware, software, and peripherals.
- Document internal processes, technical procedures, and comprehensive troubleshooting guides.
- Provide prompt, reliable user support by resolving network, connectivity, desktop, and application issues via phone, email, and in-person.
- Manage the Helpdesk system by creating, tracking, and resolving IT support tickets and work orders.
- Install, configure, and maintain office peripherals such as printers, scanners, and external drives.
- Collaborate with the Design and Brand team to periodically update content on the company website.
- Oversee user account management, including setting up new users, configuring emails, and assigning access permissions.
- Support routine maintenance tasks for servers, routers, switches, and other critical network devices.
- Minimum of a B.Sc. degree in Computer Science, Computer Engineering, Information Technology, or related quantitative fields.
- Minimum of 1 year of relevant professional experience providing technical support in a Windows and Exchange network environment.
- Proven ability to effectively troubleshoot hardware, software, and operating system challenges.
- Hands-on experience resolving malware infections, printing errors, and email system failures.
- Familiarity with diagnosing Internet connectivity issues across ISP, switch, server, and desktop levels.
- Strong interpersonal, written communication, problem-solving, and documentation skills.
- Detail-oriented, proactive mindset with a strong eagerness to learn and adapt in a fast-paced environment.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for continuous professional development and career advancement.
- Collaborative, innovative, and growth-oriented work environment.
- Health insurance and other standard corporate employee welfare benefits.