About the Role
The Implementation Officer at Moniepoint ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. You will bridge the gap between sales and long-term customer success, transforming newly signed customers into confident, active users who derive maximum value from the platform during their critical early adoption phase.
Key Responsibilities- Design and execute tailored onboarding plans with clear milestones, timelines, and success metrics for each customer
- Guide customers through Moniebook POS setup, configuration, and initial product deployment
- Conduct engaging live training sessions (one-on-one and group) to educate retail staff on core features and best practices
- Monitor usage data, transaction volume, and feature adoption to identify and support at-risk customers
- Build strong, trust-based relationships with key stakeholders and resolve technical issues with empathy and solutions-oriented support
- Document customer interactions, progress, and configurations in CRM systems to maintain accurate records
- Execute smooth handoffs to Account Managers with detailed context on customer goals and usage patterns
- Capture and share customer feedback and product insights to inform development and process improvements
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management (preferably in SaaS, retail technology, or POS systems)
- Proven track record of successfully onboarding customers and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving, analytical, and technical aptitude
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent experience)
- Must be based in Akwa Ibom State (Uyo and Abak preferred)
- Deeply customer-obsessed with genuine passion for helping people succeed
- Exceptional teacher who explains complex concepts simply and makes technology accessible
- Process-driven yet flexible, adapting to each customer's unique needs
- Energized by fast-paced environments where no two days are the same
- Self-motivated team player who takes initiative and ownership of customer outcomes