About the Role
IDP Education Ltd is the world's largest international student placement provider, helping students achieve their dreams of studying in Canada, Australia, New Zealand, Ireland, the UK, and the USA. We are currently looking for a dedicated and empathetic IELTS Customer Service Officer to join our dynamic customer care team in Nigeria. In this role, you will act as the primary point of contact for test candidates, ensuring a seamless, professional, and supportive registration and enquiry process while upholding the highest standards of integrity and service excellence.
Key Responsibilities- Handle inbound and outbound communications from IELTS candidates promptly via phone, email, and live chat.
- Provide clear, accurate information regarding test dates, registration procedures, policies, and results.
- Support the coordination of test bookings, cancellations, and modifications within our administrative systems.
- Collaborate with regional teams to resolve complex candidate inquiries and escalate issues when necessary.
- Maintain up-to-date knowledge of IELTS products, security standards, and organizational policies.
- Contribute constructive feedback on common candidate concerns to drive continuous service improvement.
- Bachelor's degree in any relevant field from a recognized institution.
- Proven experience in a customer service role, preferably within education, testing, or a related corporate sector.
- Exceptional verbal and written communication skills in English with a diplomatic approach.
- Strong organizational skills, high attention to detail, and proficiency in multitasking.
- Tech-savvy with strong computer skills, including Microsoft Office and CRM software.
- A proactive problem-solving mindset and the ability to thrive in a fast-paced, multicultural environment.
- Competitive salary package with performance-driven opportunities.
- Comprehensive training and professional development programs in international education.
- A collaborative, inclusive, and culturally rich work environment.
- Opportunities to grow your career within a trusted global organization.