About the Role
Dragnet Solutions is a dynamic Information Technology company specializing in the design, development, and implementation of innovative people screening solutions. Since 2007, we have been at the forefront of creating objective recruitment and application management processes that meet international standards. We are currently seeking a proactive and skilled ICT Officer to join our team in Kaduna.
In this role, you will be responsible for providing robust ICT support to users and systems, resolving technical incidents efficiently, and supporting the reliable daily operation of hospital technology. If you possess a strong technical background and a passion for problem-solving in a healthcare environment, this is an excellent opportunity to advance your career with a reputable organization.
Key Responsibilities- Provide first-line ICT support and rapidly resolve user incidents and technical challenges.
- Support the seamless operation of hardware, software, networks, and various connected devices.
- Maintain hospital information systems, manage user access controls, and ensure data integrity.
- Apply rigorous ICT security and data-protection practices to safeguard sensitive information.
- Maintain accurate ICT asset inventories and detailed support records for tracking purposes.
- Escalate complex technical issues appropriately to senior technical teams when necessary.
- Bachelor's degree, HND, or ND in Computer Science, Information Technology, or a closely related discipline.
- Mandatory completion of NYSC or possession of a valid exemption certificate.
- Proven experience working in an ICT support or helpdesk role.
- Strong knowledge of ICT support frameworks, hardware, software, and networking basics.
- Exceptional problem-solving, troubleshooting, communication, and interpersonal skills.
- Prior experience supporting health or hospital information systems is considered a strong advantage.
- Familiarity with ICT support tools and ticketing systems is an added bonus.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and continuous technical skills development.
- Dynamic and collaborative work environment within a leading technology firm.
- Health and wellness support benefits aligned with industry standards.