About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building a comprehensive financial ecosystem for businesses. As our Head of Category Management within the Moniebook department reporting to the General Manager, you will own the growth and protection of Moniepoint's revenue after the crucial first two months. By focusing on retention, timely renewals, and smart upsell strategies, you will ensure our customers find continuous value in our products across every category and geography.
Key Responsibilities- Lead, mentor, and build a high-performing team of Category Managers and Brand Managers, establishing a culture of mastery and continuous growth.
- Directly own Month 3 and Month 6 customer retention, contract renewals, and upsell pipelines across all business categories and locations.
- Design and run category and brand executive reviews, presenting clear performance trends to senior leadership.
- Build and maintain a robust governance framework so that no contract lapses without full visibility and proactive outreach.
- Collaborate closely with Product, Marketing, and Customer Support teams to identify new opportunities and deliver a seamless customer experience.
- 8+ years of progressive experience leading account management, category management, or customer retention teams in tech, fintech, or SaaS environments.
- Strong commercial acumen with a proven track record in portfolio management and high-stakes negotiation.
- Advanced data competency with the ability to spot trends, guide strategy, and manage large customer cohorts effectively.
- Demonstrated experience scaling commercial systems, frameworks, and automated renewal tracking systems in fast-growing teams.
- Exceptional stakeholder management skills with a natural ability to build trust and navigate relationships across multiple regional markets.
- Competitive compensation package with comprehensive benefits and clear career growth opportunities.
- Collaborative and supportive work culture dedicated to professional development and continuous learning.