About the Role
Tribest Corporate Support Ltd is a leading corporate support solutions provider offering comprehensive human resource management and outsourcing services. We are currently looking for enthusiastic and bilingual professionals to join our expanding team as Hausa Call Centre Agents in Victoria Island, Lagos. If you possess exceptional communication skills and a passion for delivering outstanding customer satisfaction, this is the perfect opportunity to advance your career in a supportive and professional work environment.
Key Responsibilities- Handle inbound and outbound customer support calls professionally and efficiently in both Hausa and English.
- Resolve customer inquiries, complaints, and requests while maintaining high standards of service delivery.
- Accurately document customer interactions, feedback, and account details in the CRM system.
- Escalate complex issues to the appropriate department and follow up to ensure timely resolution.
- Meet and exceed daily, weekly, and monthly performance targets related to call handling and customer satisfaction.
- Must be fully fluent in both Hausa and English, with excellent verbal and written communication skills.
- Demonstrated customer-service orientation with a strong ability to listen and empathize with clients.
- Good computer literacy and proficiency in navigating CRM software and office applications.
- Previous experience working in a call centre or customer service role is an added advantage.
- Must reside in Lagos or be willing to work on-site in Victoria Island.
- Competitive salary with performance-based incentives.
- Comprehensive training and continuous professional development opportunities.
- Health insurance and other corporate welfare benefits.
- A vibrant, inclusive, and growth-oriented work culture in the heart of Lagos.