About the Role
RetainPro Management is seeking a professional and detail-oriented Front Desk Officer to join our team in Nigeria. In this role, you will serve as the primary point of contact for clients, visitors, and stakeholders, ensuring seamless front office operations and upholding our commitment to top-tier customer service excellence.
Key Responsibilities- Greet and welcome visitors, clients, and patients with high professionalism and a customer-centric attitude.
- Manage incoming calls, emails, and general inquiries, routing them to the appropriate personnel promptly.
- Handle appointment scheduling, visitor registration, and maintenance of digital and physical record-keeping systems.
- Address client feedback and complaints calmly, escalating critical issues to management or clinical personnel as needed.
- Collaborate effectively with internal teams to ensure smooth daily administrative workflows.
- Maintain strict confidentiality and integrity regarding all company and client records.
- Minimum of OND, HND, or Bachelor's degree in Business Administration or a related field.
- 1 to 3 years of proven experience in front desk, customer service, or administrative roles.
- Proficiency in Microsoft Office Suite, digital communication tools, and appointment scheduling software.
- Exceptional verbal and written communication skills with strong telephone etiquette.
- Strong organizational, multitasking, and problem-solving abilities under pressure.
- Impeccable personal presentation, punctuality, and a high level of integrity.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and continuous skills training.
- Dynamic, supportive, and collaborative work environment.
- HMO health insurance coverage and other corporate benefits.