About the Role
Blossom Dental Clinic and Braces Centre is a highly rated, modern dental practice operating two main locations in Port Harcourt, Nigeria. Known for our welcoming environment and commitment to excellent patient care, we provide a comprehensive range of family, cosmetic, and orthodontic treatments. We are currently looking for a dedicated Front Desk Officer to be the first point of contact for our patients, ensuring they receive a warm, professional, and seamless experience from the moment they walk through our doors or contact our offices.
Key Responsibilities- Greet and welcome patients and visitors with a warm, professional demeanor upon arrival
- Manage incoming phone calls, emails, and patient inquiries promptly and courteously
- Schedule, reschedule, and confirm patient dental appointments efficiently using clinic software
- Handle patient registration, verify insurance details, and ensure all intake forms are accurately completed
- Manage patient billing, collect payments, and issue receipts in accordance with clinic financial policies
- Maintain a clean, organized, and welcoming reception and waiting area
- Coordinate patient flow between the waiting room and dental treatment rooms to ensure minimal wait times
- Minimum of a OND, HND, or Bachelor's degree in a relevant field
- Proven experience working as a receptionist, front desk officer, or customer service representative, preferably in a healthcare or dental setting
- Exceptional verbal and written communication skills in English
- Proficiency in using Microsoft Office Suite and modern practice management software
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Outstanding interpersonal skills with a strong customer-service orientation
- Competitive salary commensurate with experience
- Health insurance and dental care benefits
- Professional growth and continuous training opportunities
- A supportive, collaborative, and modern work environment in Port Harcourt