About the Role
Royash Dental Clinic has been delivering exceptional dental care in Lagos since 1983, providing comprehensive services ranging from routine check-ups to advanced cosmetic dentistry in a welcoming environment. We are currently looking for a smart and personable Front Desk Officer to join our dynamic team at our Ogba, Lagos facility. In this role, you will serve as the welcoming face of our clinic, ensuring every patient enjoys a seamless, professional, and comforting experience from the moment they walk through our doors. While previous healthcare experience is not required, we are looking for an eager learner who thrives in a bustling medical environment and possesses exceptional interpersonal abilities.
Key Responsibilities- Welcome and attend to patients in a friendly, empathetic, and professional manner.
- Respond promptly to telephone, WhatsApp, and other digital patient enquiries.
- Book, confirm, and proactively follow up on patient appointments.
- Assist with HMO documentation, verification, and authorisation processes.
- Handle routine billing, invoicing, and payment documentation accurately.
- Maintain well-organised front desk records and patient documentation.
- Provide general administrative support to the clinic management team as required.
- OND, HND, or Bachelor's degree in any relevant discipline.
- Open to NYSC members, fresh graduates, and candidates with up to 1 year of work experience.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Good computer literacy, including proficiency in Microsoft Office applications.
- Highly organised, reliable, and exceptionally attentive to detail.
- A strong willingness to learn and adapt in a healthcare setting.
- Competitive entry-level salary package.
- Comprehensive training and mentorship in healthcare administration.
- Friendly, supportive, and professional working environment.
- Opportunities for career growth and personal development within the healthcare sector.