About the Role
Physio Centers of Africa is dedicated to providing the highest standard of treatment, servicing a wide variety of clientele from elite level athletes to children and the elderly. We are currently seeking a warm, organized, and professional Front Desk Officer to join our dynamic team in Nigeria. In this role, you will be the welcoming face of our clinic, ensuring every patient enjoys a seamless, supportive, and world-class wellness experience aligned with our mission to help patients live well and live fully.
Key Responsibilities- Welcome and attend to all clients and visitors with a friendly, professional, and empathetic attitude.
- Manage incoming phone calls, inquiries, and schedule patient appointments efficiently.
- Provide exceptional customer service, addressing patient needs and ensuring a comfortable clinic environment.
- Support clinic administration tasks, including patient record management, billing support, and daily front desk operations.
- Coordinate seamlessly with physiotherapists and clinical staff to ensure smooth patient flow.
- Proven experience in customer service, with healthcare or clinic front desk experience considered a distinct advantage.
- Excellent verbal and written communication skills in English.
- Highly organized and detail-oriented with the ability to multitask in a fast-paced environment.
- Friendly, professional demeanor with a strong passion for client care and wellness.
- Basic proficiency in office software and administrative tools.
- Competitive salary commensurate with experience and skills.
- Opportunities for professional growth within a leading healthcare organization.
- A supportive, collaborative, and health-focused work environment.