About the Role
Greenlife Pharmaceuticals Limited, a leading pharmaceutical company committed to promoting healthy living through quality and affordable healthcare products, is seeking a dynamic and organized Front Desk / HMO Officer to join our expanding team in Lagos. In this role, you will serve as the primary point of contact for visitors and clients, while efficiently managing Health Maintenance Organization (HMO) procedures and ensuring exceptional customer service delivery.
Key Responsibilities- Manage the front desk reception area, welcoming visitors, directing clients, and handling incoming calls with utmost professionalism.
- Process and verify HMO transactions, claims, authorizations, and patient enrollments accurately using the company CRM and internal systems.
- Maintain and update customer and patient records, ensuring data integrity and confidentiality at all times.
- Resolve customer and client inquiries, complaints, and service issues promptly by determining the root cause and providing effective solutions.
- Collaborate with internal departments to facilitate seamless order changes, service requests, and administrative follow-ups.
- Provide comprehensive support to both internal and external stakeholders regarding product inquiries and service procedures.
- Extract and compile data from internal systems to assist management in generating scheduled and special operational reports.
- Contribute actively to departmental goals and support team initiatives to enhance overall customer satisfaction.
- Minimum of a Bachelor Degree or HND in Business Administration, Secretarial Studies, Nursing, or a related discipline.
- Proven working experience as a Front Desk Officer, Customer Service Representative, or HMO Officer, preferably within the healthcare or pharmaceutical sector.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in using CRM software, MS Office suite, and internal database management systems.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Attention to detail and high level of professionalism.
- Competitive salary with opportunities for career growth.
- Health insurance and HMO coverage.
- A collaborative and supportive work environment.
- Continuous professional development and training.